Legal

Refund Policy

Last updated: May 2026

Summary: All digital product sales are final. We offer refunds only in the specific circumstances outlined below. If you have a concern, contact us at hasanrashadul50@gmail.com before requesting a refund.

1. General Policy

Due to the digital nature of our products, all sales are considered final once a purchase is completed and the handover process has begun. We invest significant time and resources into each product build and transfer process.

2. Eligible Refund Circumstances

A full refund will be issued if:

We are unable to complete the agreed product handover within 14 business days of payment confirmation.
The delivered product is materially different from what was described in the listing at the time of purchase.
A technical error caused a duplicate charge for the same product.

3. Non-Refundable Circumstances

Refunds will not be issued for:

Change of mind after purchase and handover initiation.
Failure to achieve expected business results with the purchased product.
Issues arising from buyer's own modifications to the source code post-handover.
Incompatibility with buyer's existing systems that were not disclosed prior to purchase.
Delays caused by the buyer's failure to provide required information for transfer.

4. Refund Process

Submit your refund request to hasanrashadul50@gmail.com within 7 days of the issue arising.
Include your order reference, description of the issue, and any supporting evidence.
We will review and respond within 3 business days.
Approved refunds are processed via Paddle and may take 5–10 business days to appear.

5. Partial Refunds

In cases where a product has been partially delivered or where only part of the service was not rendered as agreed, we may at our discretion offer a partial refund proportional to the undelivered portion.

6. Payment Processing

All refunds are processed through Paddle, our Merchant of Record. Paddle's refund policies may also apply. Please refer to paddle.com for additional information on payment disputes.

7. Contact

For refund requests or questions about this policy: hasanrashadul50@gmail.com

We aim to resolve all refund requests fairly and promptly. If you have a concern, please reach out before initiating a dispute with your payment provider.